All Sales Are Final
Due to the handcrafted nature of our products and our international shipping process, Aestkinder does not accept returns or refunds for personal reasons once an order is placed.
This includes (but is not limited to):
Change of mind/Personal preference regarding color, shape, texture, or minor variations/Expectations of machine-perfect finish/Orders placed by mistake/Delivery taking place within the normal estimated timeframe
Handmade items may show slight variations, tool marks, glaze differences, or small imperfections — these are normal and part of the product’s uniqueness. Perfectionists, please consider carefully before purchasing.
Handcrafted Product Disclaimer
Because most items are made or finished by hand:
Slight irregularities in color, pattern, or texture are expected
Measurements may vary slightly
Each item is one-of-a-kind, not identical to mass-produced goods
These characteristics do not qualify as defects and are not eligible for return.
Damaged or Incorrect Items
If you receive a product that is damaged, broken, or incorrect, please contact us within 7 days of receiving your order at:
📧 service@aestkinder.com
Please include:
Your order number
Photos/videos of the issue
A brief explanation
Our team will review and arrange a replacement or refund if applicable.
Non-Returnable Conditions
We cannot accept returns for:
Personal-reason requests
Handmade variations (texture/glaze/shape differences)
Products damaged through misuse
Items returned without contacting us first
Orders delivered within normal shipping estimates
